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Align With Your Customers: CRMs with WhatsApp Integration

8 March, 2024 Article
CRM with WhatsApp

In today’s hyper-connected world, businesses are constantly seeking innovative ways to streamline their communication channels and enhance customer relationship management (CRM).

With the widespread use of messaging apps like WhatsApp, integrating this platform with CRM systems has become a game-changer for businesses looking to provide seamless customer support, boost engagement, and drive sales.

Let’s look at the top CRMs used in the world

As of my last update, several CRMs are widely used globally due to their robust features, scalability, and popularity among businesses of all sizes.

7 CRMs with and without native WhatsApp integration
Here are some of the top commonly used CRMs:
WhatsApp screen
However, not all of the top CRM platforms offer native integration with WhatsApp. Although the solution is to go through third-party tools or custom development.

Here’s a breakdown:

  • Salesforce does not offer native integration with WhatsApp. However, it has a robust ecosystem of third-party integrations and a developer platform (Salesforce AppExchange) where businesses can find apps or custom solutions to integrate WhatsApp with Salesforce CRM.
Salesforce CRM Logo
  • HubSpot offers native integration with WhatsApp through its HubSpot WhatsApp Integration, which allows businesses to send and receive messages directly within the HubSpot platform. This integration enables businesses to manage WhatsApp conversations alongside other customer communication channels.
HubSpot CRM Logo
  • Microsoft Dynamics 365 does not have native integration with WhatsApp. However, businesses can explore third-party solutions or custom development to integrate WhatsApp with Dynamics 365 CRM.
Microsoft Dynamics 365 CRM Logo
  • Zoho CRM does not offer native integration with WhatsApp. However, businesses can leverage third-party integration platforms like Zapier or develop custom solutions using Zoho CRM APIs to integrate WhatsApp with Zoho CRM.
Zoho CRM Logo
  • Pipedrive does not have native integration with WhatsApp. However, businesses can explore third-party integration options or custom development to integrate WhatsApp with Pipedrive CRM.
Pipedrive CRM logo in black
  • Oracle CX does not offer native integration with WhatsApp. Businesses using Oracle CX may need to explore third-party integration platforms or custom development to integrate WhatsApp with Oracle CX CRM.
Oracle CRM
  • SugarCRM does not offer native integration with WhatsApp. However, businesses can explore third-party integration options or custom development to integrate WhatsApp with SugarCRM.
SugarCRM Logo

In summary,

While some of the top CRM platforms (in our article, only Hubspot) offer native integration with WhatsApp, others may require third-party solutions or custom development to achieve integration.

You can always look for social CRM for the top CRM consultant services and better understand your needs.

In fact, AsterSense is a Pipedrive partner and we do offer Whatsapp and Pipedrive integration services with third-party software.

Author:

Website: https://www.astersense.com

As the founder of AsterSense, I specialize in CRM implementation with a keen focus on seamless integrations. My expertise lies in crafting tailored solutions that enhance your operations and increase the effectiveness of your customer engagement and marketing efforts.

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